BLACK & BLUE LIMO
Terms of Service
Terms that apply to quote requests, confirmed reservations and transportation services.
Last updated: October 6, 2026
Requests and confirmed reservations
Submitting a website form asks Black & Blue Limo for a quote or reservation. It does not create a confirmed booking. A reservation becomes binding only when we confirm the vehicle, itinerary, price, payment requirements and any special terms in writing. Availability is not guaranteed until that confirmation is issued.
Quotes and additional charges
A quote is based on the information available when it is prepared. The final amount may change for added stops, route or schedule changes, waiting time, parking, tolls, airport or regulatory fees, holiday service, fuel surcharges, requested upgrades or other services not included in the written quote. HST is added at 13%. Chauffeur gratuity is not included unless it appears as a separate item. The applicable Toronto Pearson Airport pickup or permit fee is additional when required. Additions will be itemized or explained with the booking.
Deposit and payment
A 25% deposit is required to confirm a reservation unless the written quote states otherwise. The website request form does not currently collect payment; deposit instructions and the balance-due date are provided through an approved payment channel with the written confirmation. By providing a payment method through that channel, the person responsible for the reservation authorizes charges permitted by the confirmation and these terms.
Cancellations, changes and no-shows
The cancellation terms stated in the written email quote or confirmation apply to the reservation. Depending on the confirmed cancellation window, a cancellation may result in loss of the 25% deposit or charges up to the full confirmed amount. Approved changes are subject to availability and price adjustment. A passenger who does not arrive at the agreed pickup point within the applicable waiting period may be treated as a no-show and charged the confirmed fare plus applicable waiting charges. Contact us as soon as plans change or if you cannot locate the chauffeur.
Waiting time
For monitored commercial-flight arrivals, the included waiting allowance is up to 45 minutes for domestic arrivals and 60 minutes for international arrivals, including flights arriving from the United States, measured from the recorded arrival time unless the confirmation states otherwise. Non-airport pickups include up to 15 minutes after the scheduled pickup time. Additional waiting time may be charged. Tell us promptly about customs, baggage or other delays.
Hourly and multi-stop service
Trips involving multiple stops, waiting and return service may be quoted at an hourly rate rather than a flat transfer rate. Vehicle-specific consecutive-hour minimums apply: two hours for the Volvo S90; three hours for the Cadillac Escalade, Chevrolet Suburban, GMC Yukon XL, Lincoln Stretch Limousine, Ford Transit Van and Mercedes-Benz Sprinter; and four hours for the Ford E450 and Ford Party Bus. The written quote controls if it states a different minimum. Time beyond the confirmed period is subject to availability and additional charges.
Passengers, luggage and vehicle requests
Passenger and luggage totals must stay within the confirmed vehicle configuration and safe operating limits. Provide complete counts and unusual luggage or equipment details before confirmation. Vehicle make, model, colour, features and multi-car arrangements are requests until confirmed. Black vehicles are supplied unless the written confirmation states otherwise. We may use a reasonably comparable substitute when the confirmed vehicle becomes unavailable.
Smoking, alcohol and prohibited items
Smoking and vaping are not permitted in vehicles. Alcohol may not be consumed or carried open in a vehicle unless we expressly confirm that it is lawful and permitted for the service. Illegal drugs, weapons and unlawful or unsafe items are prohibited. Passengers must follow the chauffeur’s reasonable safety instructions and all applicable laws.
Conduct and termination
We may refuse or end service when conduct threatens a passenger, chauffeur, vehicle or the public; violates law; involves harassment or violence; or creates an unsafe operating condition. Service ended for passenger misconduct may not be refundable. The person arranging the reservation is responsible for informing the travelling party of these terms.
Damage and cleaning
The person responsible for the reservation is responsible for reasonable repair, replacement, downtime and specialized cleaning costs caused by the passenger group, including spills, sickness, smoke, burns, tears or damage caused by opening doors unsafely. Charges will reflect the circumstances and supporting repair or cleaning costs.
Lost property
Passengers are responsible for their belongings. We will make reasonable efforts to locate reported items but cannot guarantee recovery or accept responsibility for property left in a vehicle. A reasonable delivery or shipping charge may apply to return a recovered item.
Child seats, pets and accessibility
Child seats, pet transportation and accessibility arrangements must be requested and expressly confirmed in advance. A parent or guardian remains responsible for choosing and correctly securing an appropriate child restraint unless a different written arrangement is made. Pets must be safely contained unless another arrangement is confirmed. Share mobility, boarding and equipment requirements so that a suitable service can be assessed.
Delays and events beyond our control
Traffic, severe weather, road closures, mechanical issues, flight disruptions, emergencies and other events outside reasonable control can affect pickup or travel time. We will make reasonable efforts to communicate and arrange a substitute vehicle or alternative service, but exact arrival times cannot be guaranteed in those circumstances.
Liability and applicable law
Nothing in these terms excludes rights or responsibilities that cannot legally be excluded. To the extent permitted by law, Black & Blue Limo is not responsible for indirect or consequential loss arising from delays, itinerary changes, passenger conduct or events beyond reasonable control. These terms are governed by the laws applicable in Ontario and Canada, and any dispute will be handled in a court or forum with lawful jurisdiction.
Changes and contact
The terms provided with a specific written quote or confirmation take priority if they conflict with this general page. We may update these general terms for future requests by publishing a revised version and date. Questions may be sent through the Contact page or to info@blackbluegta.com.